Agreement Terms
To enable the provider to perform its obligations under the services agreement the client shall Cooperate with the provider and
- Provide any information reasonably required by the Provider.
- Obtain all necessary permissions and consents, which may be required before the commencement of the services.
- Comply with such other requirements as may be set out in this Development Proposal or otherwise agreed between the parties.
Whilst every endeavour is to ensure plugins, scripts or programs are free of errors, the Provider cannot accept responsibility for any losses incurred due to malfunction of the plugin, Client website or any part of it.
In case, the WordPress installation itself is updated and/or any plugins are added/removed/updated after completion of the website maintenance; there could be a possibility of some features not working. While we may be able to fix it for you, later on, these case scenarios would not make us responsible for any losses incurred at the Clients’ end.
The Provider does not accept any responsibility for the performance/proper functioning of any and every third party component like a plugin, theme or piece of software used for the development of the Client solution.
The Client shall indemnify the Provider against all claims, costs and expenses which the Provider may incur and which arise, directly or indirectly, from the Client’s breach of any of its obligations under this Agreement, including any claims brought against the Provider alleging that any services provided by the Provider in accordance with this Development Proposal infringe a patent, copyright or trade secret or other similar rights of a third party.
The Provider will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Once the project has been initiated no refund requests will be entertained.
The Provider will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
The Client is expected to test fully any application or programming relating to the web maintenance by the Provider.
During the course of the engagement, the Client may have direct access to the operations and/or development teams of the Provider. To protect the interests of the Provider, this agreement mandates that the Client, either directly or via any indirect means, WILL NOT SOLICIT the employees/partners/affiliated entities of the Provider, so long as the Client and the Provider are in an active business relationship and thereafter.
A breach of any condition by either party will make the agreement liable for termination by the other party.
Prior to termination, the faulted party shall notify the other party in writing of a breach of agreement, and the alleged breaching party shall have 15 days to correct the said breach to the satisfaction of the faulted party with no further recourse if the breach shall be corrected.
Email Policy
Upon purchasing our product, you agree to receive emails related to the product (transactional emails, product update notifications, product “how-tos”, product support).
Cancellation/No Refund Policy
Once your subscription starts you can’t get a refund for any payment you have already made. If you do not wish to continue with the subscription, Cancel your subscription. You will still have access to your subscription until the end of the period you have paid for.
Onboarding Policy
- A consultation fee will be charged for an onboarding session before the subscription to a maintenance plan. This fee applies to new subscribers only.
- Subscribers with at least three months of active accounts with the provider will also be exempted from this fee.
- if client makes payment within the 1st to 13th of the month, the kick of time will be on the 15th of that month.
- if client makes payment within 15th to 29th of the month,the kick of time will be on the 1st of the following month.
- Note: There will be a 1 week grace period for every client to renew their plan, after then, the plan will be terminated.